EStore F.A.Q (Payment, Delivery, Support, Cancellation)

I live locally, Can I pick my order up?
Yes, we have a store located at 60 Princes Hwy, Yallah NSW 2530. You can still place your order online and we will pack it for you. You can even tell us what date your event is and pick it up on the day (within trading hours).

What are your trading hours?
We are open Monday to Friday 9am – 5pm, Saturdays 9am – 3pm. We are Closed Sundays & Public Holidays, but we do make pre arranged deliveries on Sundays & Public Holidays in the local area

I live locally and would like a gift of balloons delivered?
We make deliveries within the local area, Thirroul to Gerringong on a daily basis. This includes Wollongong Hospital, Illawarra (Figtree) Private Hospital, Shellharbour Hospital and Shellharbour Private Hospital. If you place your order by 10am it will be delivered the same day, excluding Sundays & Public Holidays. Sunday & Public Holiday balloon deliveries need to be arranged the trading day before, extra charges apply.

I live in the local area and I am having a party, can you deliver everything on the day?
Absolutely, you can place your order and let us know when your party starts and we will deliver everything at once. We would aim for delivery to take place 2-4 hours before the party starts. This will give you time to prepare the food and your balloons will still look great for your event.

How long do balloons last?
We only use the highest quality balloons available, they are 100% biodegragable and friendly to the environment. All balloons inflated by us will float for 12-16 hours. You can opt for the balloon to be treated with Hi-Float and this will increase their float time to greater than 24 hours.

I am having a large function that I want decorated, can you come to me?
If you live in the local area (Thirroul to Gerringong) we can come for an onsite consultation. We have a Certified Balloon Artist who will consult with you at your venue & give you a quote.  

What payment method can I use to buy online?
We accept Visa, MasterCard & American Express. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

I am not comfortable with putting my credit card details online, is there another option?
Yes, although our site is very secure if you are still uncomfortable you can always call us with your details and we will manually process the credit card.

When will my credit card be charged?
Your credit card will be charged the day after your purchase has been placed and stock has been packed. The charge will appear on your credit card as All Things Party.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.

If you do have problems, you can contact us on 0242572789. Please provide any error message or numbers you may have received.

When will my order(s) ship?
All orders placed via the All Things Party website are processed and shipped within 2 business days (public holidays and Sundays excluded). Items purchased on Friday will be shipped the following Monday.
If All Things Party cannot ship the item within this time frame, you will be notified via email.

How is my order shipped?
Fast Way Couriers

Order Enquiries
For an update on all orders, please email: di@allthingsparty.com.au

What is your return/refund policy?
At All Things Party we realise that things don't always go as expected, and sometimes goods may have to be returned – a product may be defective, or you may have received the wrong item. Delivery cost will only be refunded if the product is defective or we have sent the wrong item.

This policy is in addition to your statutory rights under the Trade Practices Act. For more information, please visit the Department of Fair Trading website.

General Returns Policy
If a product is wrongly described, or doesn't do what it is supposed to do, you may choose between a replacement, store credit or refund. All Things Party will pay all freight charges. Please note the incorrectly sent item will need to be returned in original condition.

How to request a return for defective or DOA items
STEP 1. Please contact us as soon as the problem arises via 0242572789 stating your invoice number, the item(s) you are returning and details of the problem.

STEP 2. One of our staff members will then give you instructions on returning the item. All Things Party is responsible for shipping charges to return the item to us.

STEP 3. Once the item is received by us, and provided the returned item meets our DOA or defective items criteria, we will provide you with a credit to your account, a replacement product or a full refund to your original method of payment. This will be done within 7 business days of receiving the item and we will advise you of the outcome.

How do I cancel my order?
As we do our best to process your order in the most efficient manner possible, orders placed by credit card cannot be cancelled.

Are you a registered business?
Yes. Our ABN is: 87750375090. And we have been in business for over 30 years.